• German
• English
• French

Go to website

• How do flight requests work for a pilot?

  **1. Log into your Wingly pilot's accounPopular

• Can I choose who I take along as passengers ?

  When you receive a booking request from passengers, you have access to the following information : Passengers' weights Any luggage weight (if passengers request to bring luggage on board) Verification of ID from Wingly Personal description Profile picture _The platform does not require the passengers to upload their ID to make a reservation request, most pilots ask passengers to arrive at the airfield with theirFew readers

• Will I receive the passenger's contact details?

  You and your passengers will have access to each others contact details once you accept a booking request from them so you can chat further and finalise additional details to plan the day of the flight. N.B. Any exchange of contact details prior to a booking is prohibited, and if there if we suspect that a pilot is trying to bypass the platform, your account may be temporarily suspended.Few readers

• My flight with a passenger did not happen, how do I cancel it?

  If your flight did not take place and you had passengers booked on the flight, please ensure you cancel via the Pilot App or the website. If you want to change the date and reschedule the flight, please ensure to notify your passengers and keep them updated with the status of the flight. You can cancel the flight at any point at your discretion and your passengers will receive a full refund. ${color}#1c71bb(*Few readers

• A passenger cancelled at short notice, what do I do?

  The passenger can cancel a flight up to 48 hours prior to departure. If the passenger wants to cancel during the 48 hours leading up to the flight, it's up to the pilot's discretion to then accept or refuse this cancellation request. If you do not wish to cancel the flight, please ensure both of you contact our support team on info@wingly.io directly. The passenger has up to 48 hours after theFew readers

• How do I accept a passenger's request on one of my flights?

  After a passenger has made a booking on a specific flight you offer, you simply have to accept it and therefore secure the payment. Once a booking request is placed, you will receive a notification from us via email and SMS. Few readers

• How to send a passenger a flight from the messenger

  Instead of having to create a flight and making it public on the platform (where any passenger would be able to book), this flight be will be **private**, that is to say it will only be viewed by those who have the link.Few readers

• Where do I meet up with passengers?

  Once a passenger has made a booking with you on Wingly, you will be given their contact details, and start communicating with them to make plans about meeting points. You can also notify them of any last minute changes, and potentially reschedule if your flight is not able to be carried out on the original day. The plan is then to go towardsFew readers

• A passenger has offered to give me extra money on the day

  Do not accept any additional compensation from passengers and it is very important to adhere to this rule. Aviation regulations prohibit pilots from accepting any compensation from passengers. Wingly has created a system whereby costs are split equally between the pilot and their passengers, however passengers cannot compensate you any further. Wingly's secure online payment system allows you and your passengersFew readers