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Refunds and cancellations
Questions related to passenger refunds and cancellations
Can I cancel my booking?
Our cancellation policy is dependent on the flight that you have purchased: a cost sharing flight with a private pilot or one of our "Wingly Pro" commercial flights. For our cost sharing flights, you are able to cancel your flight up to 24 hours prior to the date of the flight and you will receive a full refund. If you wish to cancel the flight after this period, you will have to contact your pilot as soon as possible in order to ask for a can
My flight was cancelled, when will I be refunded?
Learn about the refund process for Wingly flights
Can you refund my Gift Card please?
Learn how to refund your Wingly Gift Card
My booking was refused but I was still charged, when will I get my money back?
Discover how to get your money back if your Wingly booking is refused
My flight did not happen, what do I do?
Determine what to do if your Wingly flight does not take place
What is Wingly's refund policy?
Should you or the pilot cancel or refuse the booking, you will automatically be refunded to your original payment method (PayPal, Credit card, Gift Card). We have an in-depth article on how to cancel a booking [here.](https://help.wingly.io/en/article/i-need-to-cancel-my-booking-how-do-i-
How do I reject an alternative date that the pilot has offered?
There may be times when a pilot will offer your alternative dates to the date you booked due to their own availability. You will then be given the option to choose amongst the proposed alternatives as seen here. Alternatively, you might find that the dates proposed don't work with your schedule. As you will only have 48hrs to res