Go to website
I'm a Passenger
Here you will find all articles for passengers.
What procedure is Wingly following in light of the recent events surrounding Covid-19?
In light of the recent events, you may be wondering what Wingly's plan is with regards to dealing with the situation. Here are the steps Wingly are taking with regards to pilots and bookings: Wingly pilots have been advised not to fly until further notice, therefore their flying activity will be extremely limited if not non-existent. While we have closed our offices f
How do I book a flight using a Gift Card?
Learn how to book a flight with a private pilot using a Wingly Gift Card.
How do I book and pay for a flight?
If you have arranged a time and date with the pilot already*, you will still need to make a booking through the website so the pilot can confirm the flight and to ensure you are covered by the Wingly insurance. To make your booking, follow these steps:
How can I get in touch directly with the pilot?
Discover how to directly contact a pilot on Wingly's flight sharing platform
My flight was cancelled, when will I be refunded?
Learn about the refund process for Wingly flights
How do I delete my account?
Determine how to delete your Wingly account
Can you refund my Gift Card please?
Learn how to refund your Wingly Gift Card
How do I search for a flight?
When you visit our website, you will first see our homepage. Where it says 'Where do you fly from?', type your hometown/location you wish to fly from (e.g. London), and select the location from the drop-down menu which will appear. Once you have searched a location, you will presented with a list of all the flights offered by pilots in b
I am trying to book a flight but I am having payment problems. Can you help me make the booking?
Discover how to address payment problems when making a booking on Wingly's flight sharing platform
My booking was refused but I was still charged, when will I get my money back?
Discover how to get your money back if your Wingly booking is refused
I need to cancel my booking, how do I do this?
We understand that sometimes plans and personal circumstances change and you may need to cancel your booking with us. Generally, we allow passengers to cancel their flights up to 48 hours before the flight is scheduled, to receive a full refund. Follow these steps to cancel your Wingly booking: Log in to your Wingly account at https://www.wingly.io/en. Once logged in, head to the top right hand corner, selec
My Gift Card won't work, can you help?
Resolve the problems with your Wingly Gift Card
How do I buy a Gift Card?
Learn how to purchase a Wingly Gift Card
Can I take luggage?
Discover what can be taken onto a Wingly flight
Is there an age limit on Wingly flights?
Learn about age restrictions on Wingly's flight sharing platform
How do I know the expiry date of my Gift Card?
Find out when your Wingly Gift Card is going to expire
The pilot hasn't responded to my message, what do I do now?
Learn how to go about contacting busy Wingly pilots
My flight did not happen, what do I do?
Determine what to do if your Wingly flight does not take place
How do I add my second Gift Card when booking a flight?
Find out whether you can add a second Gift Card when booking a Wingly flight
I want to book a flight as a gift but I am not sure the best way to do so?
Learn how to gift someone a Wingly flight with one of our private pilots
Is there a mobile app?
Determine whether there is an mobile app for Wingly
Are pets allowed on the flight?
Discover what can be taken onto a Wingly flight
What happens if I arrive at the meeting point and the pilot is not there?
What to do if the pilot isn't there ahead of your Wingly flight
How do I find a flight to my desired destination?
Find out whether you can find a flight to a desired destination on Wingly
How do I create a Wingly account?
Learn how to create an account on Wingly, Europe's leading flight sharing platform
Can I use Wingly as a person with reduced mobility?
Whether or not a person with reduced mobility can take a Wingly flight depends on the type of aircraft. On some models (low wing) you have to climb over the wing to get into the plane, so unfortunately it is not possible for persons with reduced mobility to fly in such a plane. However, if the aircraft is a so-called high wing aircraft (e.g. Cessna 172) it is possible for them to fly in such an aircraft. To ensure that ev
Is my adventure guaranteed?
Find out which factors determine the cancellation of a Wingly flight
How long is the delivery time of the premium Gift Card?
Find out how long you will have to wait for your Wingly Gift Card delivery
Can premium Gift Cards be sent directly to the recipient?
Learn how you can receive a Wingly Gift Card in the post
I can't access my Wingly account, can you help?
Determine why you can't access your Wingly account
I have found a flight which I like the look of, what do I do now?
Find out how to go about booking a flight on Wingly
What do I do once I get to a destination?
Find out what you can do on your Wingly excursion flight
Do I tip the pilot after the flight?
Determine the cost breakdown of a Wingly flight
Why do I have to pay before my flight happens?
Find out why payment is necessary before a Wingly flight
How much does it cost?
Discover how the costs are broken down on a Wingly flight
Are Wingly flights legal?
Find out how flight sharing is legal with Wingly
Why as a passenger do I need to verify my account?
Discover the reasons for adding a mini bio and photo when signing up to Wingly's flight sharing platform
How can I measure the reliability of a pilot?
Learn about the factors determining a reliable pilot
How is the price of a flight determined and what does it include?
How is the price of a flight determined? The pilots of the Wingly community are private pilots who offer to share the costs associated with the flight with you. They do not provide a commercial service and do not make any profit. Pilots are not employees of Wingly. They are real enthusiasts who fly in their free time and wish to share their passion. Their only goal is to share the cost of the flight wit
Could you help me find a flight?
The most common flights on Wingly are sightseeing flights over the local area and day-trips to locations across the UK, or slightly further afield, for example the north coast of France. As flights are in light aircraft, trips to destinations further afield would be very long and therefore expensive. Weekend trips are also less common due to the fact that flights are weather dependent, meaning that the return flight would be very reliant o
Am I insured if I fly with Wingly?
Learn about Wingly's flight sharing insurance policy
Do you validate the pilots registered on the platform?
Find out how Wingly validates its pilots on the platform
Where do I meet the pilot on the day of the flight?
Discover where to meet the pilot ahead of your Wingly flight