What procedure is Wingly following in light of the recent events surrounding Covid-19?

UPDATE: Following the latest announcements regarding the COVID pandemic, please be sure to check your local government regulations to ensure you are abiding by these.

What does this mean?

You are still very much able to book flights, use vouchers, message pilots and post flight requests on the platform.

It may take some time for things to completely return to normal. Therefore, there may still be cancellations, rescheduling or pilots who refuse your booking request due to not being able to fly just yet. If you find yourself in one of these situations, you will receive a full refund to the original method of payment within 2-3 working days. We appreciate your patience and understanding on this matter.

If you have a gift card, we are still able to extend the gift card for a period of one year if your gift card expires soon and you are not yet comfortable with the idea of flying. Gift card refunds are only possible within 14 days of purchase.

While flying is once again permitted, the virus has not gone away and it is very important that safety measures listed below are still observed by both pilots and passengers.

Remember that protecting yourself is also protecting others around you. Hygiene remains a priority, hence simple measures like washing your hands and avoiding contact with people at risk are very effective. Do wear a mask and gloves where possible. For any passenger taking a flight, we advise having a look at the important information outlined in this Helpdesk article.

We hope that the situation will stabilise quickly and there will be brighter days ahead.

To all of our Wingly customers, please stay safe!

If you have any further questions, we encourage you to contact us directly by email at hello@wingly.io or by phone on +44 1905 57 0566. We are still be available during our normal office hours of 8:30-5:30 GMT Monday to Friday.
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