What procedure is Wingly following in light of the recent events surrounding Covid-19?

UPDATE: Following the latest government announcement, Wingly flights will once again be permitted from the 4th July 2020 onwards.

What does this mean?

You will once again be able to book flights, use vouchers, message pilots and post flight requests on the platform.

At their own discretion, pilots may still be hesitant to fly immediately and it may take some time for things to completely return to normal. Therefore, there may still be cancellations, rescheduling or pilots who refuse your booking request due to not wanting to fly just yet. In all cases, you will receive a full refund to the original method of payment within 48 hours. We appreciate your patience and understanding on this matter.

We are still able to extend gift card for a period of one year if your gift card expires soon and you are not yet comfortable with the idea of flying. Gift card refunds are only possible within 14 days of purchase.

While flying is once again permitted, the virus has not gone away and it is very important that safety measures listed below are still observed by both pilots and passengers.

For any passenger taking a flight, we advise having a look at the important information outlined in this Helpdesk article.

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With regards to public health and the safety of yourself and those around you, Wingly suggest taking the following steps:

To combat the onset of the virus, social distancing measures have been recommended by various health organisations. As previously mentioned, in the light of these guidelines, the flying activity of our pilots will be highly limited if not non-existent. We advise all our community to stay home where possible, and limit social interaction to avoid the spread of the virus.

Remember that protecting yourself is also protecting others around you. Hygiene remains a priority, hence simple measures like washing your hands and avoiding contact with people at risk are very effective. Do wear a mask and gloves where possible

If you do have the slightest symptoms, please don't forget to contact your health care professional to know how to proceed. Do wear a mask and gloves and isolate yourself to limit the spread of the virus.

We hope that the situation will stabilise quickly and you will be able to enjoy the good weather ahead! In the meantime, we will keep you informed about how this situation evolves.

To all our community, stay safe and vigilant!

If you have any further questions, we encourage you to contact us directly by email at info@wingly.io or by phone on +447912042186. We will still be available during our normal office hours of 8:30-5:30 GMT Monday to Friday.
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