What is Wingly's refund policy?

Please note, we cannot issue refunds on bookings or Gift Cards purchased from partner websites. Please consult the refund policy via their website.

Should you or the pilot cancel or refuse the booking, you will automatically be refunded to your original payment method (PayPal, Credit card, Gift Card). We have an in-depth article on how to cancel a booking here.

Different payment method refunds:

If you paid using a credit or debit card, your refund will appear in your bank account within 2-3 working days.

Please note, if your booking was expired or refused but the money appears to have come out of your account, fear not! Your payment is simply in a state of "pre-authorisation". Your bank is merely withholding the funds temporarily and will release the funds once it has received confirmation that the booking did not take place which can take between 2-3 days. Should you still have complications, we recommend contacting your bank or feel free to contact us at hello@wingly.io and we will look into this for you.

If you paid via PayPal, your refund will instantly appear in your PayPal account (allow for 30 minutes for the balance to show).

If you paid via Gift Card, the balance will be returned to the Gift Card and the 24-digit voucher code will immediately be available to use with the original balance.

For all information on Gift Card refunds, please see here.

All other refund & cancellation articles can be found here.

If you still do not see the refund in your account within a week of your flight being cancelled by yourself or the pilot, please contact us directly at hello@wingly.io or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.
Was this article helpful?
Thank you!