What happens if I arrive at the meeting point and the pilot is not there?

In the unlikely event that the pilot is not there 30 minutes after the meeting time without any warning of their absence or cancellation of the flight, you can send us a complaint to notify us that the flight did not take place so we may issue a full refund. Within 3 hours of the planned flight time, you will receive an email asking you to confirm if the flight happened or not. To notify us of the problem click the ‘No’ button, fill out the complaint form, send it back to us and we will get back to you as soon as possible.

If you have any problems, we encourage you to contact us directly at hello@wingly.io or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.
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