My gift voucher never arrived, what do I do?

If on the off chance your voucher doesn't arrive, do not hesitate to contact us at hello@wingly.io and we will be more than happy to investigate the case for you! Furthermore, if there is a discrepancy with your gift voucher or you simply have any queries, we're also very happy to help.

If you have any problems, we encourage you to contact us directly at hello@wingly.io or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.

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Everything else you need to know about Wingly Gift Cards

Can I personalize the gift card?

➡️ Gift cards cannot be personalised, however, there is space to personalise it yourself when it arrives.

Can the gift card be used on all flights?

➡️ You can use the gift card on all flights available on our platform.

How long is the gift card valid?

➡️ The gift card is valid for one year.

Is the validity period of the gift card extendable?

➡️ Only a gift card purchased via our platform can be extended on request at hello@wingly.io during its period of validity.

➡️ A gift card purchased through a partner site is not extendable.

What are the delivery times?

➡️ With the Premium option, you will receive the card within 3 to 5 working days.

➡️ With the Digital option, you receive your card instantly in digital format by email.

Can I give it directly to someone else?

➡️ You can have the Premium card sent directly to the person you wish to give it to.

I would like to offer a flight for two people, do I have to offer 2 gift cards?

➡️ Only one card is required, all you have to do is match the amount of the gift card with a flight for two passengers when you purchase.

Can I use 2 different gift cards to make a booking request on the same flight?

➡️ Gift cards cannot be used in conjunction with the same reservation request.

Can I extend promotional Gift Cards, e.g: Black Friday, Valentine's Day, Christmas deals?

➡️ Buy-one-get-one free and all other marketing offers are not eligible for extension.

When purchasing a gift card you will automatically receive a pdf of the voucher via email. By purchasing a premium gift card, you will receive your voucher both via email and by post. Please note that at this time, premium gift cards can take between 5-7 working days to arrive due to Covid-19. Don’t hesitate to contact us via hello@wingly.io should you have any queries regarding your gift voucher purchase.
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