My Gift Card won't work, can you help?

If the code on your gift card does not seem to be taken into account by our system, it is possible that your gift card has expired.

In the case of a gift card purchased directly on our website and the expiry date is less than one year ago, it is then possible to request an extension of validity, by providing us with the 24-digit code of the Gift Card as well as the email address used at the time of purchase.

To do this, contact us directly at info@wingly.io or by phone on +447912042186. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.

We will answer your request as soon as possible and we will add one year of validity from the initial expiry date to allow you to enjoy the magic of a flight alongside our passionate pilots!

Please note that a gift card purchased through a partner site is not extendable.

P.S. When entering the code of your gift card for payment, please make sure that it is a 24 character capital code mixing letters and numbers. Be careful not to confuse a zero with the letter O.

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Everything else you need to know about Wingly Gift Cards

Can I personalize the gift card?

➡️ Gift cards cannot be personalised, however, there is space to personalise it yourself when it arrives.

Can the gift card be used on all flights?

➡️ You can use the gift card on all flights available on our platform.

How long is the gift card valid?

➡️ The gift card is valid for one year.

Is the validity period of the gift card extendable?

➡️ Only a gift card purchased via our platform can be extended on request at info@wingly.io during its period of validity.

➡️ A gift card purchased through a partner site is not extendable.

What are the delivery times?

➡️ With the Premium option, you will receive the card within 3 to 5 working days.

➡️ With the Digital option, you receive your card instantly in digital format by email.

Can I give it directly to someone else?

➡️ You can have the Premium card sent directly to the person you wish to give it to.

I would like to offer a flight for two people, do I have to offer 2 gift cards?

➡️ Only one card is required, all you have to do is match the amount of the gift card with a flight for two passengers when you purchase.

Can I use 2 different gift cards to make a booking request on the same flight?

➡️ Gift cards cannot be used in conjunction with the same reservation request.

Can I extend promotional Gift Cards, e.g: Black Friday, Valentine's Day, Christmas deals?

➡️ Buy-one-get-one free and all other marketing offers are not eligible for extension.
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