My flight was cancelled, when will I be refunded?

Light aviation is subject to many constraints such as weather, aircraft availability and aircraft mechanical inputs. These constraints are largely out of our control and can occasionally cause flight cancellations.

Moreover, it is important to know that Wingly pilots are not Wingly employees, they are private pilots who fly for pleasure on their own free time in order to make you discover the magic of flying. That is why it is possible that their schedule may change at the last moment and they may have to cancel the flight.

If the pilot cancels the flight for various reasons, you will automatically be refunded the full amount paid within 2-3 working days.

You will be directly refunded on the payment method used at the time of the reservation request (Credit Card, Paypal, Gift Card).

As a reminder in case of payment by gift card, your card is then re-credited with the amount used at the time of the reservation request and can be used again with the same code. In the case of cancellation where a Gift Card was used as payment, you can request a refund of the Gift Card provided less than 14 days have passed since you purchased it.

In the event of an abnormally long delay concerning your reimbursement, we invite you to contact us directly at info@wingly.io.

If your booking was never accepted by the pilot and instead was refused, but you believe your payment method was still charged, please see the following Helpdesk article: My booking was refused but I was still charged, when will I get my money back?

If you have any problems, we encourage you to contact us directly at hello@wingly.io or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.
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