How do I accept a passenger's request on one of my flights?

After a passenger has made a booking on a specific flight you offer, you simply have to accept it and therefore secure the payment. Once a booking request is placed, you will receive a notification from us via email and SMS. Please be aware that unanswered booking requests get automatically declined after 2 days. Even if you are unavailable to fly with the person on that date, you can always reschedule to fly with them another time.

The stages of accepting a flight request:

Log into your Wingly account and choose the "flight management" option under the "cockpit" tab, at the top right of the page:



Where the image below appears, click "see details":



Where the options below appear, click "accept":



When declining a flight request, it is important if you choose the reason for refusal as "Aircraft Availability" to note whether it is simply that the aircraft is booked on that day or whether the aircraft is under maintenance. If the aircraft is out of service, you must adjust your availability calendar accordingly. You'll find your calendar to amend here: https://www.wingly.io/en/users/calendar

If you have any difficulties, you can contact us directly at info@wingly.io or by phone on +447708405306. We are available from Monday to Friday from 8:30 to 17:30.
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