How do I verify my passenger account?

When creating your Wingly account, you will be asked to upload a proof of identity. This is so that your account can become fully verified and so that pilot's are more inclined to accept your bookings as you are a verified passenger.

You'll find a step-by-step guide on how to upload your documents here:

When you have logged in, you will be taken directly to this page where, if you aren't already verified, you will be asked to verify your account with some proof of identity.

You can also find this by logging in to your account and heading to 'Dashboard'

You will then be taken through to this page where you will click on 'Add ID'.

Click on add ID as shown by the red arrow

From here, you can then choose whether you would like to upload your passport or driver's licence. Please note, if you are looking to upload your driver's licence you will need to upload an image of the front and the back of the document.

You can choose which document you would like to upload

You will then be asked to verify your full name and date of birth.

Please ensure that all of the details from your document match those on your Wingly account

At this step, you will be able to add your files (pdf, jpeg, etc). Click save to upload your documents.

You can upload your files here by clicking on add file

Finally, you'll be taken to this page. From here, the system will take 24 hours to verify your documents. If your documents are refused, please contact us at hello@wingly.io and we'll be happy to help.

This will be the final stage

If you have any problems, we encourage you to contact us directly at hello@wingly.io or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.
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