How do I reject an alternative date that the pilot has offered?

There may be times when a pilot will offer your alternative dates to the date you booked due to their own availability. You will then be given the option to choose amongst the proposed alternatives as seen here. Alternatively, you might find that the dates proposed don't work with your schedule. As you will only have 48hrs to respond to the pending bookings, I would recommend contacting the pilot as soon as possible to offer dates and times you may be available.

Firstly, you'll need to log into your Wingly account, you'll be directed to the below page where you're able to click on the 'Rescheduled dates' notification. Alternatively, you can find this page by clicking on your name in the top right-hand corner and then going to 'Dashboard'.

Click as indicated by the red arrow

You will then come through to the alternative dates where you'll be able to click on 'Decline request'.

Click on 'Decline request''

From here, you will be asked to confirm that you are declining the request and cancelling the booking request.

Confirm that you are declining the request

Finally, you'll arrive at this page where we would recommend for you to send the pilot a message letting them know that you're not available on the alternative dates. You are also welcome at this point to suggest other dates that you may be available but please note, if the pilot agrees to a date you have offered once you have followed the previous steps, you will need to go back and re-book & pay for the flight.



If you have any problems, we encourage you to contact us directly at hello@wingly.io or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.
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