How can I measure the reliability of a pilot?

One of the pillars of the Wingly community is trust and therefore transparency.

That's why we have set up the following features to help improve trust on our platform:

A rating and feedback system between users - passengers can leave reviews of pilots they have flown with, these reviews might even help answer some of your questions you may have about Wingly and the flight!

Free access to information about the pilot's experience - passengers can see info on the pilot's total flight time, flight time over the past year, and flying hours on the plane that will be used for your flight.

Verified status of pilots - pilots must provide ID, personal details and proof of relevant documents, which are checked manually by members of the Wingly team, in order to become verified on our platform. Basically, if they're verified, you can be sure we deem them reliable!

All this information can be see on the pilot's profile, as shown below:



Please note that Wingly pilots are not Wingly employees, they are private pilots who fly for pleasure on their own free time in order to make you discover the magic of flying. That is why it is possible that their schedule may change at the last moment and they may find themselves forced to cancel or postpone the flight. This measure of their reliability is, unfortunately, occasionally out of Wingly's control.

If you have any further questions, or would like more information about a certain pilot, we encourage you to contact us directly at hello@wingly.io or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.
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