How can I get in touch directly with the pilot?

While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell the pilot a bit about the kind of experience you want to have, so you can get the very best out of your Wingly flight!

Until a booking has been made and accepted by a pilot, the only way to get in touch with them directly is through the Wingly messenger. To do so, on a flight page scroll down to the 'About pilot' section where there is a 'Contact pilot' button. This will take you to the Wingly messenger where you can chat with the pilot, ask him any questions you may have or even make specific requests about the kind of flight you want to have.





Some things which might be useful to include in your message to the pilot:
Any questions you may have about the flight, or the Wingly platform itself
Requests for specific routes/sights you would love to fly over
If it's a special occasion, don't hesitate to let the pilot know! Birthdays, Valentine's, or even a proposal, our pilots are always happy to help make your special day even more memorable!

Once you have made a booking and it has been accepted by the pilot, you and the pilot will receive one another's contact details so you can plan further details of the flight. It will also allow the pilot to keep you updated regarding the weather in the days leading up to the flight and also make it easy for you to get in touch on the day of the flight if necessary.

If you have any problems, we encourage you to contact us directly at hello@wingly.io or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.
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