A passenger cancelled at short notice, what do I do?

The passenger can cancel a flight up to 48 hours prior to departure. If the passenger wants to cancel during the 48 hours leading up to the flight, it's up to the pilot's discretion to then accept or refuse this cancellation request. If you do not wish to cancel the flight, please ensure both of you contact our support team on info@wingly.io directly. The passenger has up to 48 hours after the date of the flight to notify us that the flight did not happen. We will send them an automatic SMS and email with a link to do so. However, please contact us to notify us as well.

N.B. A pilot must never feel obliged to fly, whether a flight is carried out or not should always be your decision, and your decision only.

If you have any difficulties, you can contact us directly at info@wingly.io or by phone on +447708405306. We are available from Monday to Friday from 8:30 to 17:30.
Was this article helpful?
Thank you!