Question 1

What procedure is Wingly following in light of the recent events surrounding Covid-19?

Accepted Answer

${color}[#0096ff](What procedure is Wingly following in light of the recent events surrounding Covid-19?)

In light of the recent events, you may be wondering what Wingly's plan is with regards to dealing with the situation. Here are the steps Wingly are taking with regards to pilots and bookings:

Wingly pilots have been advised not to fly until further notice, therefore their flying activity will be extremely limited if not non-existent.
While we have closed our offices for the safety of the team and work from home, we remain available at info@wingly.io should you need to contact us.
If you have booked flights over the rest of this month, we request you to quickly contact your pilot via Wingly to postpone the flights to a later date. If you are unable to reschedule the flights, we strongly advise you to ask them to cancel your flights. You will be fully refunded to the payment method and if in case of booking with a gift card, the gift card will be credited so you can use it at a later date.
The Wingly website will remain open throughout this period, which means that you will still be able to send booking requests for the summer when the good weather arrives. (All bookings will continue to have the possibility of being rescheduled or refunded depending on how the situation evolves over the next few months.)
The purchase of gift cards is still possible to take advantage of this opportunity to plan your activities

Question 2

Wingly's procedure following recent events surrounding Covid-19

Accepted Answer

${color}[#206bb3](Wingly's procedure following recent events surrounding Covid-19)

|| Government announcements all over Europe have resulted in Wingly taking the decision to put all flight sharing activity on hold until further notice. Here is an update on the situation at Wingly, along with some advice and recommendations for our pilots. We strive to update this page regularly.

${color}[#1c71b9](What measures have been put in place?)

Different governments have implemented different strategies and measures. However, what they have all agreed on is that In order to combat the continuous outbreak of the virus, social distancing measures must be implemented and respected. The severity of the measures differ depending on the country, however the same principles apply.

${color}[#1c71b9](What advice does Wingly give?)

Here at Wingly, we have decided that if you have flights planned during the quarantine period, we request that:

You contact your passengers ASAP in order to postpone the flights to a later date.
If you are unable to reschedule the flights, that you cancel the flights once the passengers have been informed. For information on how to cancel a flight, click here.
You ensure your passengers that they will be fully refunded, or that their gift cards will be extended and ready to use at a later date.

**${color}[#1c71b9](Will the w

Question 3

How does the availability calendar work?

Accepted Answer

${color}[#206bb3](How does the availability calendar work?)

The calendar feature is really important as it effectively allows you to share your flexibility with Wingly passengers. If you are going away on holiday or taking some time off, you can ‘pause’ your flexible flights by creating an absence event on your availability calendar. This way, you don’t have to worry about bookings and request while you’re off relaxing.

The different stages of updating your calendar:

Log into your Wingly pilot's account and choose the "cockpit" tab in the top right of the page:

If you are blocking off one date, click on the date twice:

If you are blocking off a period of consecutive days, click on the first date, and then hover to the final date, before clicking on that one:

If you are trying to delete a date that was initially blocked. Click on the blocked date, and where it says remove availability, click "delete":

${color}[#1b6eb7](In order to update your calendar, [click here](https://www.wingly.io/en/users/cal

Question 4

How do I book a flight using a Gift Card?

Accepted Answer

${color}[#0080c0](How do I book a flight using a Gift Card?)

If you have arranged a time and date with the pilot already*, follow these steps to make your booking using a Gift Card:

| ***Little tip! **It's not required to send a pilot a message prior to booking, but we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead!

Go to the flight page of the flight you would like to book and select the time and date of the flight, and the number of seats you would like to book. Click 'Book flight'.

Enter the name and weight of each passenger on the flight. Click 'Next'.

||| Wingly operate light aircraft which are very sensitive to weight restrictions. Each flight has different weight restrictions, however, if you weigh over 95kg, we generally advise sending the pilot a direct message prior to booking to ensure that this particular flight is suitable.

Send a message to the pilot* and click 'Next'.

| ***Little tip! **This is your chance to tell the pilot a bit about the experience you would like to have! If it's for a special occasion, don't hesitate to let the pilot know. It's also worth noting that routes are often very flexible, and pilots are

Question 5

How do I book and pay for a flight?

Accepted Answer

${color}[#0080c0](How do I book and pay for a flight?)

If you have arranged a time and date with the pilot already*, you will still need to make a booking through the website so the pilot can confirm the flight and to ensure you are covered by the Wingly insurance. To make your booking, follow these steps:

| ***Little tip! **It's not required to send a pilot a message prior to booking, but we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead!

Go to the flight page of the flight you would like to book and select the time and date of the flight, and the number of seats you would like to book. Click 'Book flight'.

Enter the name and weight of each passenger on the flight. Click 'Next'.

||| Wingly operate light aircraft which are very sensitive to weight restrictions. Each flight has different weight restrictions, however, if you weigh over 95kg, we generally advise sending the pilot a direct message prior to booking to ensure that this particular flight is suitable.

Send a message to the pilot and click 'Next'.

| ***Little tip! **This is your chance to tell the pilot a bit about the experience you would like to have! If it's for a speci

Question 6

How do I post a flight?

Accepted Answer

${color}[#1d75c3](How do I post a flight?)

Once you have logged into your pilot profile, click on the tab "add a flight" which appears on the top right of the page.

|| To be able to add a flight, you must first have had your medical certificate and your pilot’s license verified as well as having added at least one aircraft type to your profile. If you are a pilot who’s part of an air-club, you must be validated by the the club in order to be able to use our platform.

1. Choose the type of flight

At this stage, simply choose the type of flight that you wish to carry out.

Sightseeing: The most frequent flight on Wingly, you take off and land at the same airfield. Ideal for a flight of about an hour to let your passengers discover the beauties of your region.
Excursion: Round trip flight, takeoff from one airfield, land on another and then return to the departure airfield. Ideal for a flight over a day or several days in order to explore more distant destinations with your passengers.
One way: A classic flight from one airfield to another. Ideal if you have planned to go somewhere on a specific date.
You will also have the option to make the flight invisible, in the event that you only wish for a certain passenger to

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