Question 1

What procedure is Wingly following in light of the recent events surrounding Covid-19?

Accepted Answer

${color}[#0096ff](What procedure is Wingly following in light of the recent events surrounding Covid-19?)

||| UPDATE: Following the latest announcements regarding the COVID pandemic, please consult the government guidelines for your area.

What does this mean?

You are still very much able to book flights, use vouchers, message pilots and post flight requests on the platform.
It may take some time for things to completely return to normal. Therefore, there may still be cancellations, rescheduling or pilots who refuse your booking request due to not being able to fly just yet. If you find yourself in one of these situations, you will receive a full refund to the original method of payment within 2-3 working days, alternatively, this is a great time to purchase a gift card or gift a flight to redeem on a flight now for after lockdown! You'll find our gift voucher purchase page here: https://www.wingly.io/en/shop/gift-cards or you can select the flight you'd like to purchase the value of and click on 'gift this flight' on the right-hand side.
Gift cards are valid for 1 year from the date of purchase, but can be extended for 1 year and year after year as long as they are still valid when the extension request is done (if they are not purchased via one of our external partners).
While flying is once again permitted, the virus has not gone away and it is very important that safety measures listed below are still

Question 2

How do flight requests work for a passenger?

Accepted Answer

${color}[#0080c0](How do flight requests work for a passenger?)

Can't find the flight you're looking for?

|| Flight request is a new Wingly feature which boosts the possibilities for passengers to connect even further with pilots. In the event that you cannot find the flight you desire, you as a passengers will now be able to "request a flight," which will be seen by, and can subsequently be accepted by, all pilots in your area.

How do I create a new flight request?

Log in to your Wingly account at https://www.wingly.io/en.
Firstly, on our Home Page, click the top right hand corner and select 'Flight Request' from the drop-down menu.

Alternatively, on our Home Page, enter the destination you wish to fly from e.g. London. From here, there are 2 scenarios in which you may need to create a flight request.

When you narrow down the criteria of your desired flight (e.g. number of passengers, budget, aircraft type etc.), you may find that there are no posted flights in your area which match the criteria you have entered.

When you have browsed through all of the available flights in your area, if you do not find any which interest you, you will find the option to 'Create a Flight Request' at the bottom of the page.

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Question 3

Wingly's advice for flying in the safest possible conditions

Accepted Answer

${color}[#0080c0](Wingly's advice for flying in the safest possible conditions)

|| 02/11/2020 UPDATE: Following the latest announcements regarding the COVID pandemic, please be sure to check your local government regulations to ensure you are abiding by these.

When flying with strangers post-coronavirus, it is of paramount importance that you stick to these guidelines. After all, it’s been so long since we were last in the air, we wouldn’t want to jeopardise the long-awaited return!

For flights between Wingly pilots and passengers, we have put the following precautions in place in order to reduce and limit the potential of any hazard occurring:

IMPORTANT REGULATIONS

If you have been diagnosed with COVID-19 at any time during the 14 days prior to your flight you are not permitted to fly.
If you have had COVID-19 symptoms (fever, newly developed cough, loss of taste or smell, shortness of breath) at any time during the 8 days prior to your flight you are not permitted to fly.
If you have been in close contact with someone who has COVID-19 (face-to-face contact within 1 meter for more than 15 minutes or direct physical contact) in the 14 days prior to your flight you are not permitted to fly.
No ‘vulnerable’ pilot or passenger on the “at-risk list” are permitted on a Wingly flight until further measures indicate otherwise.
To minimise the risk, all pilots and passengers must wear their own PPE (mask/gloves) and are responsible for its effectiveness.

Question 4

Wingly's procedure for pilots following recent events surrounding Covid-19

Accepted Answer

${color}[#206bb3](Wingly's procedure for pilots following recent events surrounding Covid-19)

|| 02/11/2020 UPDATE: In light of the latest announcements, please be sure to stay updated on your local Coronavirus regulations in order to ensure you are following them correctly.

${color}[#1c71b9](What restrictions have been put in place?)

The government has imposed a variety of Coronavirus restrictions and lockdowns throughout the UK. Please be sure to check which measures apply to you as the situation develops. In all cases, face-mask use, social distancing and hygiene measures must be implemented and respected.

${color}[#1c71b9](What advice does Wingly give in terms of managing my bookings?)

Keep your Wingly calendar updated in order to avoid receiving bookings for dates when you are unable to fly. For information on how to use your calendar, click here.
Don't feel obligated to accept a booking for the proposed date if it doesn't suit you. Discuss the flight with your passengers and make use of the rescheduling button if necessary.
If you are unable to reschedule a flight, cancel the flight once the passengers have been informed. For information on how to cancel a flight, click here.
In the event of a cancellation, ensure your passengers that they wi

Question 5

How does the availability calendar work?

Accepted Answer

${color}[#206bb3](How does the availability calendar work?)

The calendar feature is really important as it effectively allows you to share your flexibility with Wingly passengers. If you are going away on holiday or taking some time off, you can ‘pause’ your flexible flights by creating an absence event on your availability calendar. This way, you don’t have to worry about bookings and request while you’re off relaxing.

The different stages of updating your calendar:

Log into your Wingly pilot's account and choose the "cockpit" tab in the top right of the page:

If you are blocking off one date, click on the date twice:

If you are blocking off a period of consecutive days, click on the first date, and then hover to the final date, before clicking on that one:

If you are trying to delete a date that was initially blocked. Click on the blocked date, and where it says remove availability, click "delete":

${color}[#1b6eb7](In order to update your calendar, [click here](https://www.wingly.io/en/users/cal

Question 6

How do I book a flight using a Gift Card?

Accepted Answer

${color}[#0080c0](How do I book a flight using a Gift Card?)

If you have arranged a time and date with the pilot already*, follow these steps to make your booking using a Gift Card:

| ***Little tip! **It's not required to send a pilot a message prior to booking, but we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead!

Go to the flight page of the flight you would like to book and select the time and date of the flight, and the number of seats you would like to book. Click 'Book flight'.

Enter the name and weight of each passenger on the flight. Click 'Next'.

||| Wingly operate light aircraft which are very sensitive to weight restrictions. Each flight has different weight restrictions, however, if you weigh over 95kg, we generally advise sending the pilot a direct message prior to booking to ensure that this particular flight is suitable.

Send a message to the pilot* and click 'Next'.

| ***Little tip! **This is your chance to tell the pilot a bit about the experience you would like to have! If it's for a special occasion, don't hesitate to let the pilot know. It's also worth noting that routes are often very flexible, and pilots are

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